Home-service businesses on Long Island have the same problem every day: the phone rings while you're driving between jobs on the LIE, crawling under a house or talking with a customer. Invoca's 2026 home services report says that about 52% of calls to home service businesses were answered by a person. Many of the rest went to voicemail, and some of those callers simply tried the next company.
What Ava does
Ava is the AI phone assistant we set up for small businesses. When you can't pick up, or after hours, Ava:
- answers right away and says clearly that it is an AI assistant;
- asks the questions you choose, such as name, address, what is wrong and how urgent it is;
- answers common questions from the facts you give it: hours, service area, what you do and don't do;
- texts you urgent jobs immediately and sends a short written summary of every call.
Ava is not an emergency service, and it never pretends to be a person. Callers who want to reach you directly can leave their details, and you decide how to follow up.
Who it fits
Plumbers, electricians, HVAC companies, cleaners, landscapers, pest control, garage door and locksmith services: any business where the owner or crew is usually busy when the phone rings.
What it costs
The AI phone assistant is an add-on to a website plan: $149 a month with 300 call minutes included, extra minutes 25 cents each. Plans start at $149 a month plus $399 setup. Prices do not include applicable sales tax. Details on the AI phone assistant page, or see the Long Island overview.
Try it first
Call our own line: Ava answers it, so you hear exactly what your customers would hear.
FAQ
Will customers hang up on an AI?
Some will, especially if it talks too long or hides that it is an AI. We set Ava up to be short, honest and useful, and we review calls to keep improving it.
Can it book appointments?
Yes, it can take appointment requests and book them into your calendar if you use one we can connect to.
What happens with emergencies?
Ava texts you urgent jobs right away. For real emergencies, it tells callers to hang up and call 911.
Is the call recorded?
Ava tells callers at the start that the call is recorded, so you get an accurate summary.